Terms of service

OVERVIEW
Welcome to Waterhub! The terms "we", "us" and "our" refer to Waterhub. Waterhub operates this store and website to provide you with a curated shopping experience (the "Services"), powered by Shopify.

These Terms of Service ("Terms") describe your rights and responsibilities when using the Services. Please read them carefully. By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years of age or the age of majority in your province of residence in South Africa. You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer or assign your account to any other person.

SECTION 2 – OUR PRODUCTS
We strive to accurately represent our products. However, colours or appearance may differ on screen due to your device settings. We do not warrant that product quality will meet your expectations as depicted online. All product descriptions are subject to change at our sole discretion.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Waterhub reserves the right to accept or decline any order. Your order is not accepted until confirmed by us and payment is processed. Please review your order carefully before submitting. In the event of changes or cancellations, we will contact you via the details provided at checkout.

Returns and exchanges are governed by our Refund Policy and the Consumer Protection Act 68 of 2008 (CPA).

SECTION 4 – PRICES AND BILLING
All prices are displayed in South African Rand (ZAR) and are subject to change without notice. The price charged will be the price at the time of order confirmation. Unless stated otherwise, prices exclude VAT, shipping, and handling charges.

You agree to provide accurate and complete payment information. You warrant that you are authorised to use the payment method provided.

SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery timeframes are estimates only. Once goods are handed to the carrier, risk of loss passes to you. We are not responsible for delays caused by carriers or events outside our reasonable control.

SECTION 6 – INTELLECTUAL PROPERTY
All content on our Services, including trademarks, text, images, graphics, and designs, is owned by Waterhub or its licensors and is protected under South African intellectual property law. You may not reproduce, distribute, or create derivative works without our prior written consent.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools "as is" and without warranty. Use of these tools is at your own discretion and risk.

SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE: This section accurately characterises Shopify's relationship with your store and should not be removed or modified.]
Waterhub is powered by Shopify. All sales and purchases are made directly with Waterhub. Shopify is not responsible for any aspect of transactions between you and Waterhub. You hereby release Shopify and its affiliates from all claims arising from your purchases with Waterhub.

SECTION 10 – PRIVACY POLICY
All personal information is handled in accordance with our Privacy Policy and POPIA. By using the Services, you acknowledge that you have read and understood our privacy practices. Information may be shared with Shopify and its partners as described in our Privacy Policy.

SECTION 11 – GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa, including but not limited to the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 (ECT Act), and the Protection of Personal Information Act 4 of 2013 (POPIA). Any disputes will be subject to the jurisdiction of the South African courts.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

SECTION 13 – PROHIBITED USES
You may only use the Services for lawful purposes. You may not use the Services to violate any South African law or regulation, infringe on intellectual property rights, transmit harmful or misleading content, or interfere with the security or operation of the Services.

SECTION 14 – CONTACT
For any queries regarding these Terms, please contact us:
Waterhub
1192 Starkey Avenue Waverley, Pretoria, Gauteng 0135, South Africa
Email: admin@waterhub.co.za
Phone: +27 71 550 6441