Privacy policy
Last updated: September 2026
Waterhub ("we", "us", "our") operates this store and website to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Policy.
Personal Information We Collect
We may collect the following categories of personal information:
- Contact details – name, address, billing/shipping address, phone number, email address.
- Financial information – payment card details, transaction details, and payment confirmation.
- Account information – username, password, preferences and settings.
- Transaction information – items viewed, purchased, returned, or exchanged.
- Communications with us – information included in customer support enquiries.
- Device information – device type, browser, IP address, and unique identifiers.
- Usage information – how and when you interact with our Services.
Sources of Personal Information
- Directly from you – when you create an account, make a purchase, or communicate with us.
- Automatically through the Services – via cookies and similar technologies.
- From our service providers – who collect or process personal information on our behalf.
How We Use Your Personal Information
- Providing the Services – processing orders, payments, fulfillment, shipping, and returns.
- Marketing and Advertising – sending promotional communications (you may opt out at any time).
- Security and Fraud Prevention – detecting and preventing fraudulent or unlawful activity.
- Customer Support – responding to enquiries and maintaining our business relationship with you.
- Legal Compliance – complying with applicable South African law and responding to lawful requests.
How We Share Your Personal Information
We may share your personal information with:
- Service providers who assist with IT, payments, logistics, analytics, and cloud storage.
- Business and marketing partners, in accordance with their own privacy notices.
- Third parties where you have directed or consented to disclosure.
- Affiliates within our corporate group.
- Parties involved in a business transaction (e.g. merger), or as required by law.
Relationship with Shopify
Our Services are hosted by Shopify. Information you submit may be transmitted to and processed by Shopify and its partners, which may be located outside South Africa. To learn more, visit the Shopify Consumer Privacy Policy.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.
Children's Data
Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information about minors. If you believe a minor has provided us with their information, please contact us to request deletion.
Security and Retention
We take reasonable technical and organisational measures to protect your personal information. Retention periods depend on the purpose for which information was collected, legal obligations, and applicable contractual requirements.
Your Rights under POPIA
As a data subject under POPIA, you have the right to:
- Access – request access to personal information we hold about you.
- Correction or Deletion – request correction or deletion of inaccurate or unlawfully processed information.
- Objection – object to the processing of your personal information on reasonable grounds.
- Complaints – lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us:
Waterhub
1192 Starkey Avenue Waverley, Pretoria, Gauteng 0135, South Africa
Email: admin@waterhub.co.za
Phone: +27 71 550 6441